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All Opportunities in Selected Country | All Opportunities | Return to Map.

Tamana Intech Park
Trinidad and Tobago
Silicon Industrial Cluster
Trinidad and Tobago
Golden Grove Estate
Trinidad and Tobago

Investment opportunities exist in Trinidad for BPO companies, with a large English Voice Service focus, seeking to provide high quality customer interaction services to their clients from a Nearshore location. Tamana InTech Park has recently completed its first phase of development and is positioned as a hub for BPO and English-language, Call Centre activity. The site offers turnkey solutions with over 11,000 sq m of office space in a sustainably designed, flagship office complex. There are also 21 market ready lots ranging from 2,800 to 83,700 sq m for Greenfield development. The competitively priced office space and sites are outfitted to meet the demands of companies, including excellent telecommunications infrastructure, low cost electrical power and natural gas, road and transport facilities, street lighting and fencing with controlled entry/exits. Located on the Island of Trinidad, Tamana InTech Park is highly accessible, only 18km away from Piarco International Airport and 38km from Trinidad and Tobago’s Capital, Port of Spain. The Park is also set up to cater for investments in ICT, High Value Manufacturing, Clean Technologies and Agri-Processing and will house an onsite campus for the University of Trinidad and Tobago. This will provide talent development, partnership and business development opportunities.

Trinidad and Tobago is a highly cost effective location for BPO operations. The annual labour cost for a Customer Service Representative in Trinidad is USD $7,739 per annum[1].  The total costs of operating a 200 seat customer contact centre including labour, facilities, telecommunications and energy costs, is USD $13,449 per employee per annum[2]

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[1] fDi Intelligence from the Financial Times based on Towers Watson Global Remuneration Planning Report 2014/15 and national statistics
[2] InvesTT, 2012

Sector Strengths

BPO Advantages in Trinidad and Tobago

  • A competitive cost base to provide nearshore contact centres and customer services in areas such as phone answering, telemarketing, customer retention and help desk functions. The country’s strong services sector background and large English speaking talent pool make it an optimal location for contact centres. Cultural affinity and time zone location make it a particular advantageous location for North American based companies.
  • High quality Workforce: Trinidad and Tobago has an educated, English speaking workforce with a neutral accent and a cultural affinity to North America.
  • Advanced physical and ICT infrastructure: There is full telecommunication connectivity from two independent providers with the necessary bandwidth capacity, and seven fibre optic landing stations that ensure a high level of redundancy is provided.
  • Efficient and cost effective power. The electricity network is very stable and reliable thus reducing backup requirements, while energy costs are the lowest in the region.
Incentives

Trinidad and Tobago has comparable incentives to other regional locations, as well as added advantages:

  • BPO operations can enjoy benefits of being located on a free zone whereby they will be exempt from customs duties, value added tax and income tax on dividends for an indefinite period.
  • There is 100% ownership of locally registered companies.
  • There are no foreign exchange controls.
  • Companies can enjoy full repatriation of funds.
  • Incentives for training of staff will also be considered based on the specific needs of the operator.
Agribusiness worker 
(annual labour cost  = unskilled production operative)
Electricity cost
The cost for electricity for industrial use per kWh
Water cost 
The cost for water for industrial use per cubic meter.
Gas cost 
The cost for gas for industrial use per cubic meter.
Telecom cost
The cost charged by a leading telecom operator for a 3 minute call to USA
Industrial space (Property) *
capital city – give name - The total cost of industrial space based on rental fees plus any taxes and/or service charge (per sq ft p.a.)
Office space (Property) * 
capital city – give name -The total cost of office space based on rental fees plus any taxes and/or service charge (per sq ft p.a.)
Social security contributions (employer) %
Statutory social security which companies must pay on top of salaries
Select fact file categories to add to export

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Indicators for Labour Costs

Data Point Value Units Year
Labour costs (minimum wage USD per month)1 406 US dollar per month 2015
Social security contributions (employer) %2 7.8 Percentage 2015
Customer Service Representative, annual labour cost3 7739 US dollar 2014
Software Programmer, annual labour cost3 22771 US dollar 2014

1 - World Bank Doing Business
2 - EY Worldwide Personal Tax Guide 2014/15
3 - fDi Intelligence from the Financial Times

Indicators for Utility Costs

Data Point Value Units Year
Electricity cost1 50 US dollar per Megawatt per hours 2015
Water cost - The cost for water for industrial use per cubic meter2 0.6 US$/m3 2014
Telecom cost - The cost charged by a leading telecom operator for a 1 minute call to USA3 0.04 USD per minute 2013

1 - Climatescope
2 - Corporacion del acueducto y Acantarillado de Santo Domingo
3 - International Telecommunication Union - ITU

Indicators for Property Costs

Data Point Value Units Year
Industrial space (Property)1 79.2 USD per year/m2 2012
Office space (Property)2 282.9 USD 2011
Grade A office building costs3 252 USD/sq.ft. 2014
Industrial space building costs4 188 USD/sq.ft. 2014

1 - Cushman and Wakefield
2 - Cushman and Wakefield
3 - RLB - Rider Levett Bucknall (Caribbean Report)
4 - RLB - Rider Levett Bucknall (Caribbean Report)

Indicators for Taxes

Data Point Value Units Year
Top personal tax rate (%)1 25 Percentage 2015

1 - The Heritage Foundation

Indicators for Exports

Data Point Value Units Year
Computer, communications and other services (% of commercial service exports)1 89.7 Percentage 2011
Insurance and financial services (% of commercial service exports)1 1.9 Percentage 2011

1 - World Development Indicators

Transport services (% of commercial service exports)1 4.6 Percentage 2011

Indicators for Size of Industry

Data Point Value Units Year
Number of companies in software & IT services1 87 Number of companies 2016
Number of companies in business services1 458 Number of companies 2016
Number of companies in communications1 28 Number of companies 2016
Number of companies in financial services1 232 Number of companies 2016
Number of BPO FDI projects (2006-15)2 2 FDI projects 2006-2015
Number of BPO FDI jobs (2006-15)2 350 Jobs 2006-2015

1 - fDi Intelligence from the Financial Times
2 - fDi Markets

Indicators for ICT Infrastructure

Data Point Value Units Year
International internet bandwidth1 48903 Bits per Internet user 2014
Internet bandwidth2 17.2 kb/s per user 2015
Internet download speed (kb/s)3 11393.6 Kilobits per second 2014
Internet upload speed (kb/s)3 2268.5 Kilobits per second 2014
Mobile cellular subscriptions (per 100 people)4 147.3 Subscriptions per 100 people 2014
Percentage of the population covered by mobile-cellular network2 100 Percentage 2015
Percentage of households with personal computer2 51 Percentage 2015
Secure internet servers4 111.5 Servers per 1 million people 2014

1 - World Development Indicators: The Little Data Book on Information and Communication Technology
2 - Global Information Technology Report, World Economic Forum
3 - fDi Intelligence from the Financial Times based on Ookla Net Index
4 - World Development Indicators

Percentage of individuals using the internet4 65.1 Subscriptions per 100 people 2014

InvesTT Trinidad and Tobago

Level 19, Nicholas Tower 63-65 Independence Square,
Port of Spain Trinidad W.I

T. +1 (868) 225-4688
F. +1 (868) 225-5820